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Units for the BTEC Business Level 2 course.

  • Unit 1: Exploring Business Purposes
    On completion of this unit a learner should:
    1. Understand the nature of business and ownership
    2. Understand the classification of business activities
    3. Understand business aims and objectives in different sectors
    4. Know the main functional areas that support business organisations
  • Unit 2: Developing Customer Relations
    On completion of this unit a learner should:
    1. Understand how customer service is provided in business
    2. Be able to apply appropriate presentation and interpersonal skills in customer service situations
    3. Know how consistent and reliable customer service contributes to customer satisfaction
    4. Know how to monitor and evaluate customer service within an organisation.
  • Unit 3: Investigating Financial Control
    On completion of this unit a learner should:
    1. Understand the costs, revenue and profit for a business operation
    2. Know how businesses use break even analysis
    3. Be able to prepare a cash flow forecast
    4. Understand ways of recording financial transactions.